Since the beginning of the restrictions, Brussels Airlines has multiplied the channels of information on the documents necessary for travelling. However, it seems that both passengers and ground staff are often overwhelmed by the volume of regulations. As these regulations are constantly changing, they lead to slow check-in procedures.

The Belgian carrier has therefore decided to launch two initiatives to provide passengers with even better information. Brussels Airlines offers to check travel documents at home instead of at the airport. For travellers, it’s a win-win situation. They can…

Since the beginning of the restrictions, Brussels Airlines has multiplied the channels of information on the documents necessary to travel. However, it seems that both passengers and ground staff are often overwhelmed by the mass of regulations. As these regulations are constantly changing, they lead to slow check-in procedures.

The Belgian carrier has therefore decided to launch two initiatives to provide passengers with even better information. Brussels Airlines offers to check travel documents at home instead of at the airport. For travellers, it’s a win-win situation. They can now avoid waiting at the airport check-in desks.

Scanning documents at home to reduce waiting time at the airport

As of August 18, Brussels Airlines offers its customers travelling to France, Spain, Portugal, Italy and Greece the possibility to have their necessary health documents checked remotely. The company has been testing this service on Spain since 11 August, an initiative that has been very successful.

With this new service, the airline wants to make travel easier and more accessible, and wishes to limit the queues at the airport check-in counters. Customers who qualify for home document verification receive an e-mail. The email details the documents to be downloaded. Brussels Airlines sends this alert message three times. On the 6th and 3rd day and the day before departure.

Once the documents have been uploaded, an encrypted email is sent to a Lufthansa Group service centre, where the submitted documents are checked. Once the documents have been validated, the passenger receives a confirmation email. They can then check in online. If documents are missing or do not comply with the rules, the service centre will inform the passenger and request that the missing documents be uploaded. In this case, the passenger will not be able to use the online check-in.

In addition, Brussels Airlines has launched an interactive map where passengers can find all the information they need for their journey. It also provides an overview of the documents they need to have during their trip. By ticking a box when vaccinated, passengers can see which restrictions apply per country.

The websites web governments are in fact the sources of information for updating the interactive map. By clicking on the destination, the passenger is then directed to the website of the government of the chosen country.