BCD Pay A few months before the launch of its BCD Pay solution, BCD Travel publishes a study on the small habits and big expectations of companies in the field of travel & expense

BCD Travel is preparing for the arrival of the BCD Pay solution in the business travel sector, expected for 2022 in some markets. TMC surveyed a hundred international travel buyers last October. The aim was to identify their practices, issues and expectations in the field of travel & expense. According to the study published on 30 November, travel expenses are one of the priority sectors for travel managers. Seventy-six percent of them consider it to be an extremely or very important issue. Only issues related to duty of care

(93%), traveller well-being (88%) and compliance with travel policy (83%) receive more attention from companies.

According to data compiled by BCD Travel, travel managers are above all looking for simplicity in the area of travel expenditure. One out of two (48%) professionals consider this to be extremely important, and 43% consider it to be very important, proof if any were needed that the field of travel & expense still too often involves tedious and therefore time-consuming processing. ” Companies are challenged by cumbersome payment forms, manual processes, siloed systems and a lack of visibility into spend

,” said Ajay Singh, vice president of digital payment and expense products at BCD Travel. End-user satisfaction, i.e. the business traveller himself, would be the second priority for travel managers, ahead of data visibility and direct savings. The fight against fraud is also “extremely important” for almost one in two travel managers, according to BCD Travel. BCD TravelSimplifying travel expense processing is the priority for travel managers in the area of travel & expense, according to BCD Travel.

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Logically identified as a key player in this area, the finance department is nevertheless disconnected from the business travel department in one in four companies (26%). When it comes to business travel, its decision-making status most often concerns the choice of expense management tool (45%), VAT recovery (41%), and the choice of payment solution (39%). Far, far away from this top three are the reporting and analysis of business travel data (11%), the creation and updating of the travel policy (8%), and even more so the choice of preferred suppliers (6%).

Another lesson from the BCD Travel study is that the overall approach of “Total trip cost” (TTC) remains a minority in

the field of travel management. Only 27% of companies would have adopted this more comprehensive method of calculation, although there seems to be a lot of interest in it. Indeed, the majority of respondents (52%) would like to adopt this approach. In addition to the tip of the iceberg of direct costs, such as travel, meals and roaming, which were cited by 94% of respondents, other factors can be included in the total cost of travel. For example, 44% of respondents cited the cost of attending a conference or meeting, 17% the cost of carbon offsetting and other environmental measures, and only 6% identified hidden costs such as the time taken up by travel, its impact on productivity and the health of the traveller.