We chose to stay at the Sheraton Saigon Hotel & Towers in Ho Chi Minh City for our stay. Although the Sheraton is an older property company in Asia, it was still a great choice for its attention to detail and customer service. While we were here, we felt like royalty. This property is centrally located and we had a pleasant stay.

This post is one chapter on our third Round the World trip via South Korea, Vietnam, Singapore, the Maldives and India. This trip was redeemable through Air Canada’s Aeroplan, Starwood Preferred Guest (Marriott Bonvoy), and Hyatt Gold Passport(World of Hyatt), loyalty programs. For more information on how this trip was booked, please see our trip introduction here. This index contains information about other aspects of the trip.

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“An old school Sheraton property that shone brightly as a result of it’s excellent service”

Booking and Getting There:

During our stay in Saigon I initially wanted to choose the Park Hyatt Saigon. It is located right across the street from the Saigon Opera House and offers a stunning view. After I booked my flight and began researching hotels, I discovered that the Park Hyatt Sgon property would be closed for major renovations. We ended up at Sheraton Saigon which is located just two blocks from the Park Hyatt.

After arriving off an Asiana Airlines Business Class Seoul Incheon – Ho Chi Minh Ta Non Shat flight, we met our driver by the posted Sheraton Saigon stand in the outdoor arrivals area and transferred over to the Sheraton Saigon in a beautiful black Mercedes. It is part of the appeal to travel, learning about the culture. The downside is that I become less interested in learning about the culture after I have stepped off an international flight. Bali Limousines has contracted the hotel car at the time of writing. You can book directly if you wish.

Sheraton Hotel Car Transfer by Bali Limosines

On our way to the hotel we were surrounded with motor bikes as we walked slowly down the streets.

On the way from the Airport to the Sheraton Saigon
Sheraton Saigon Hotel & Towers
88 Dong Khoi, District 1, Ho Chi Minh City, Vietnam

Arriving to the Sheraton Saigon:

Upon arrival, and unlike other Starwood / Marriott hotels, we were taken straight to our rooms from the curb. We bypassed the lobby’s front counter. Our “check-in” was completed in our suite. The hotel provided personalized service to VIP members. They even sent an email invitation prior to our stay in case we had any questions. This was a private and very welcome service, which was greatly appreciated.

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Arriving to the Sheraton Saigon
Sheraton Saigon

The lobby, which we would explore later, was large and grand as one would expect from an older Sheraton property. It had a large space on all levels and featured live music.

Bypassing the Hotel Lobby
Sheraton Saigon Reception Desks

During check-in, the check-in host informed us that the hotel had changed our stay and waived cancellation fees due to our missed connecting flight. We were not charged yesterday’s hotel car transfer cancellation nor the first night of our room rate. The hotel was very kind to do this, as we were almost an hour late in cancelling our flight and had not yet notified Sheraton Saigon of our new flight information. This also saved us the hassle of filing a claim for travel interruption with our credit card company. This was, in my opinion, a big thumbs up for Sheraton Saigon.

A lobby that features live music

A Starwood Preferred Guest Gold member (now Marriott Bonvoy Gold), was granted late check-out at 5 PM. A club-level room information sheet was also available:

Club Level Amenities

The Room: A Club Studio King

Club Lounge Access, Larger Studio Room, King

We had booked a Club Studio King, and were assigned from #1923. The Club Studio King was a standard hotel room that was about 30% larger than a regular traditional hotel room. The room was spacious and comfortable. It also had a view, a minibar, and a double-sink bathroom. Although the room appears smaller in these photos, it is actually quite spacious.

Doorway to Room #1923 – Club Floor
A King Bed in a Club Studio
A Spacious Room with Double Luggage Racks
An Integrated Desk

The room had a chaise lounger for relaxing. It’s not common to find chaise loungers in hotel rooms. This was a nice change.

A Chaise Lounger

A welcome gift of fruits was also provided, along with welcome messages. A manager’s welcome message is always appreciated. It takes some time.

Welcome Messages from the Sheraton Saigon
Welcome Fruits

Asia would not be Asia without the sign banning durian fruit in the room.

No Durian Fruit Storage Today!

A Room with A View:

We were able to enjoy a beautiful city view from the towers section of the hotel. We were on the 19th floor.

A Room with a View of the Lotus Tower Skyscraper from the 19th floor
City Views from our Club Studio

A Larger Bathroom:

The bathroom had a larger area. The bathroom featured a double vanity that was ideal for two people. The bathroom also featured a separate standing shower and soaker bathtub.

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A Double Vanity Bathroom with a stand up shower
A Separate A Soaker Bathtub

Around the Hotel:

Visiting the Club Lounge:

The club lounge on the 21st floor was open from 6 – 10 PM. It offered club guets a continental breakfast between 06: 30 AM – 10 AM and free flow happy hour drinks between 5 – 730 pm. It was a beautiful place to spend a few nights. There were also a few families who served their family appetizers. They didn’t usually stay for too long.

The Sheraton Saigon Club Lounge
Comfortable Table Seating: Oriented towards single business travellers

There were light snacks. These were quite average and, as you would expect from a Club Lounge offering a snack rather than a meal replacement.

Japanese Snacks along with small amounts of cold cuts
Water Crackers and a few hot snacks
Appetizer Snacks overlooking the Saigon Skyline

I also love the Sheraton’s international wet bar with complimentary happy hour drinks.

A Wet Bar was available during happy hour for complimentary happy hour beverages

Level 23 Wine Bar:

The property also featured the Level 23 Wine Bar. It was located on the twenty-third floor. It was not on our visit. The decor was a little tired when we visited. It was convenient to know that we could get a glass of wine at any time.

Outdoor Pool and Recreation Center:

The hotel had an indoor and outdoor swimming pool. Concrete walls made it easy to enjoy the pool in the mornings and evenings. A gym was also available at the hotel, with treadmills and all the equipment required for athletes.

Outdoor Pool
Outdoor Pool with Some Sun Loungers
A Fitness Center overlooking the Pool

The hotel is located in Ho Chi Minh City’s Dong Khoi district. It is within walking distance to many tourist attractions along the broken Saigon streets.

Our stay experience with The Sheraton Saigon Hotel and Towers:

Although the property wasn’t the most modern or stylish, the staff treated us as if we were royalty. We would stay again if the hotel waived our cancellation fee due to the missed flight. Excellent service was provided. It is likely that it was the best service I have ever received at a Sheraton property. This property is a great choice for those who value service.

If you’ve stayed at The Sheraton Saigon, did you get terrific service like we did?