We chose to stay at the Sheraton Saigon Hotel & Towers in Ho Chi Minh City for our stay. Although the Sheraton is an older property company in Asia, it was still a great choice for its attention to detail and customer service. While we were here, we felt like royalty. This property is centrally located and we had a pleasant stay.
This post is one chapter on our third Round the World trip via South Korea, Vietnam, Singapore, the Maldives and India. This trip was redeemable through Air Canada’s Aeroplan, Starwood Preferred Guest (Marriott Bonvoy), and Hyatt Gold Passport(World of Hyatt), loyalty programs. For more information on how this trip was booked, please see our trip introduction here. This index contains information about other aspects of the trip.
Read more from this trip
- Trip Introduction: Vietnam, Maldives and India. Round the World #3 in Star Alliance Business Class via Air Canada, Asiana, Singapore, Air India, Turkish Airlines Business Class
- Air Canada Maple Leaf Lounge – Vancouver International
- Air Canada Business Class: Vancouver International – Seoul Incheon
- The Nest Hotel, A Member of Design Hotels, Seoul, Incheon
- Asiana Business Class Lounge: Seoul, Incheon
- Asiana Business Class: Seoul Incheon – Ho Chi Minh City
- The Sheraton Saigon Hotel and Towers, Ho Chi Minh City
- The Sights and Sounds of Saigon, Ho Chi Minh City, Vietnam
- Restaurant Review: Nha Hang Ngon, Ho Chi Minh, Vietnam
- Trading at Ben Thanh Market and Street Life in Ho Chi Minh City, Vietnam
- Travelling the Mekong River. Travelling Ho Chi Minh City to Thu Thua, Vietnam
- Travelling the Mekong River. The Canals of Thu Thua, Vietnam
- Ho Chi Minh City Airport Lounge – Fin Bar
- Singapore Airlines Business Class: Ho Chi Minh City – Singapore
- Westin Singapore
- Shopping at Retail Giants on Orchard Road, Singapore
- Singapore Airlines Silver Kris Lounge: Changi Airport Terminal 2
- Singapore Airlines Business Class: Singapore – Male
- Hotel Jen Maldives Male by Shangri La, Male, Maldives
- Street Life in Male. A Day Walking the Republic’s Maldivian Capital
- Maldivian Moonmia Domestic Lounge, Male Ibrahim Nasir Domestic
- Maldivan Airlines: Male – Koodhoo
- Park Hyatt Maldives
- Circumnavigating Hadadaa Island, Maldives
- The Guided Back of House Tour, Park Hyatt Maldives
- Snorkelling the Park Hyatt Maldives House Reef
- Sunsets on Hadahaa Island, Hudavdoo Atoll, Maldives
- The Leeli Lounge – Male International Airport
- Air India: Male Thiruvananthapuram
- Air India: Thiruvananthapuram – Chennai
- Air India Maharajah Lounge: Chennai Madras International Airport
- Air India Business Class: Chennai – New Delhi
- The Leela Palace, New Delhi, India
- Jama Masjid, New Delhi
- Stepping into Chandi Chowk, New Delhi, India
- Overland Travel: New Delhi to Agra by BMW Luxury Sedan
- The Taj Mahal, Agra, India
- The Walled City of Agra, Agra, India
- Air India Maharajah Lounge, Indira Ghandi Domestic, New Delhi
- Air India: New Delhi – Jaipur
- The Rambagh Palace, Jaipur, India
- Walking the Old City of Jaipur, Hawa Mahal, Jantar Mantar, and City Palace, Jaipur
- A Day in the Footsteps of Royalty, Touring Amber Fort, Jaipur
- Air India: Jaipur – New Delhi
- ITC Muraya Hotel, A Luxury Collection Hotel, New Delhi
- The Plaza Premium Lounge, Indira Ghandi International Airport, New Delhi
- Turkish Airlines Business Class: New Delhi – Istanbul
- Turkish Airlines Istanbul Ataturk Business Lounge
- Turkish Airlines Business Class: Istanbul – Montreal
- Air Canada Maple Leaf Lounge – Montreal Domestic
- Air Canada Business Class: Montreal – Vancouver
“An old school Sheraton property that shone brightly as a result of it’s excellent service”
Booking and Getting There:
During our stay in Saigon I initially wanted to choose the Park Hyatt Saigon. It is located right across the street from the Saigon Opera House and offers a stunning view. After I booked my flight and began researching hotels, I discovered that the Park Hyatt Sgon property would be closed for major renovations. We ended up at Sheraton Saigon which is located just two blocks from the Park Hyatt.
After arriving off an Asiana Airlines Business Class Seoul Incheon – Ho Chi Minh Ta Non Shat flight, we met our driver by the posted Sheraton Saigon stand in the outdoor arrivals area and transferred over to the Sheraton Saigon in a beautiful black Mercedes. It is part of the appeal to travel, learning about the culture. The downside is that I become less interested in learning about the culture after I have stepped off an international flight. Bali Limousines has contracted the hotel car at the time of writing. You can book directly if you wish.
On our way to the hotel we were surrounded with motor bikes as we walked slowly down the streets.
Sheraton Saigon Hotel & Towers
88 Dong Khoi, District 1, Ho Chi Minh City, Vietnam
Arriving to the Sheraton Saigon:
Upon arrival, and unlike other Starwood / Marriott hotels, we were taken straight to our rooms from the curb. We bypassed the lobby’s front counter. Our “check-in” was completed in our suite. The hotel provided personalized service to VIP members. They even sent an email invitation prior to our stay in case we had any questions. This was a private and very welcome service, which was greatly appreciated.
The lobby, which we would explore later, was large and grand as one would expect from an older Sheraton property. It had a large space on all levels and featured live music.
During check-in, the check-in host informed us that the hotel had changed our stay and waived cancellation fees due to our missed connecting flight. We were not charged yesterday’s hotel car transfer cancellation nor the first night of our room rate. The hotel was very kind to do this, as we were almost an hour late in cancelling our flight and had not yet notified Sheraton Saigon of our new flight information. This also saved us the hassle of filing a claim for travel interruption with our credit card company. This was, in my opinion, a big thumbs up for Sheraton Saigon.
A Starwood Preferred Guest Gold member (now Marriott Bonvoy Gold), was granted late check-out at 5 PM. A club-level room information sheet was also available:
The Room: A Club Studio King
Club Lounge Access, Larger Studio Room, King
We had booked a Club Studio King, and were assigned from #1923. The Club Studio King was a standard hotel room that was about 30% larger than a regular traditional hotel room. The room was spacious and comfortable. It also had a view, a minibar, and a double-sink bathroom. Although the room appears smaller in these photos, it is actually quite spacious.
The room had a chaise lounger for relaxing. It’s not common to find chaise loungers in hotel rooms. This was a nice change.
A welcome gift of fruits was also provided, along with welcome messages. A manager’s welcome message is always appreciated. It takes some time.
Asia would not be Asia without the sign banning durian fruit in the room.
A Room with A View:
We were able to enjoy a beautiful city view from the towers section of the hotel. We were on the 19th floor.
A Larger Bathroom:
The bathroom had a larger area. The bathroom featured a double vanity that was ideal for two people. The bathroom also featured a separate standing shower and soaker bathtub.
Around the Hotel:
Visiting the Club Lounge:
The club lounge on the 21st floor was open from 6 – 10 PM. It offered club guets a continental breakfast between 06: 30 AM – 10 AM and free flow happy hour drinks between 5 – 730 pm. It was a beautiful place to spend a few nights. There were also a few families who served their family appetizers. They didn’t usually stay for too long.
There were light snacks. These were quite average and, as you would expect from a Club Lounge offering a snack rather than a meal replacement.
I also love the Sheraton’s international wet bar with complimentary happy hour drinks.
Level 23 Wine Bar:
The property also featured the Level 23 Wine Bar. It was located on the twenty-third floor. It was not on our visit. The decor was a little tired when we visited. It was convenient to know that we could get a glass of wine at any time.
Outdoor Pool and Recreation Center:
The hotel had an indoor and outdoor swimming pool. Concrete walls made it easy to enjoy the pool in the mornings and evenings. A gym was also available at the hotel, with treadmills and all the equipment required for athletes.
The hotel is located in Ho Chi Minh City’s Dong Khoi district. It is within walking distance to many tourist attractions along the broken Saigon streets.
Our stay experience with The Sheraton Saigon Hotel and Towers:
Although the property wasn’t the most modern or stylish, the staff treated us as if we were royalty. We would stay again if the hotel waived our cancellation fee due to the missed flight. Excellent service was provided. It is likely that it was the best service I have ever received at a Sheraton property. This property is a great choice for those who value service.