L'agence de développement touristique Atout France, pilote la mise en oeuvre de ce nouveau classement des hôtels.The tourism development agency Atout France is piloting the implementation of this new hotel classification.

A new classification of hotels, tourist residences, campsites and vacation villages, comes into force on April 1st. This is no joke, however, since this project was duly announced at the end of last year by Prime Minister Jean Castex as part of the plan to win back tourism. In this context, three decrees were unveiled at the end of last year. Published last January in the official gazette, they repeal, but above all update the old order dating from 2009. Indeed, while the classification does not change in its form, still ranging from one to five stars, its substance evolves with the times and adapts ” to the new expectations of customers and the introduction of new criteria related to sustainable development

,” according to the government’s wishes.

Thus, while the criteria related to sustainable development and CSR were previously only 13, of which only three were mandatory, the new version of the ranking is organized around 27 entries. Among these, 13 criteria are mandatory – and in all categories – such as waste sorting, reduction of the amount of towels to be washed or the implementation of at least one measure to reduce energy consumption. In addition, staff training in water, energy and waste management has become mandatory, rather than optional.

Among the optional criteria in this new standard, rooms equipped with 100% low-energy light bulbs earn one point, while the use of alternative water sources and the existence of a waste sorting system available to customers are worth two points. In addition, these criteria also cover accessibility for the disabled, with staff awareness of how to welcome disabled customers being mandatory and the provision of wheelchairs or telephones with large buttons being rewarded, for example.

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On the other hand, the definition of this new classification gave the opportunity to dust it off with the suppression of obsolete optional criteria such as the provision of radios and DVD players or the presence of a fax in the room. Instead, more contemporary criteria are now taken into account, such as access to wifi, which is now mandatory in all rooms and categories, or the inclusion of dematerialized services such as check in/check out. All this is in addition to existing criteria such as the existence of a website and an online reservation module.

As the appearance of complexes mixing hotels of different brands is more and more common, the ranking also takes into account this evolution. The hosts

They can now share certain facilities and services, provided that they are clearly and transparently informed. Some of these services include reception, luggage storage and concierge services, private shuttles, parking and electric vehicle charging stations. Other criteria focus on facilities such as bars and restaurants, wellness – spa, pool, fitness room and other sports facilities – and gardens and terraces. Finally, as hotels adapt to the new habits of business travelers, these criteria also cover work spaces and meeting rooms.